A single, simple interface for OIA requests across government

At the moment, every government agency has its own systems and processes for dealing with OIA requests. Some deal with thousands a year. Others only get a few. The customer experience is very variable.

There is demand for a service which makes this easier and more standardised. The site fyi.org.nz attempts to fill this gap, and seems to be quite successful.

My suggestion is that government work with the owners of fyi.org.nz and other stakeholders to provide services, processes, standards, and systems which simplify and standardise the process of requesting official information. This could include a standard request interface, an all of government portal for publishing responses, and built in real time reporting and statistics.

Why the contribution is important

It could make it easier for citizens to request official information, streamline OIA requests for agencies,  and ensure that requests are dealt with in a standardised, transparent, fashion.

by paddypower on March 05, 2021 at 07:00PM

Current Rating

Average rating: 5.0
Based on: 4 votes


  • Posted by joshforde May 12, 2021 at 21:29

    The ombudsman consistently makes finding around obligations but there are a lack of affordable tools to assist agencies to administratively manage their workflow. FYI.org.nz is the public transparency but we need each agency to have the internal efficiency to be fair on them
  • Posted by NicolaMac July 09, 2021 at 17:30

    Yes I agree
  • Posted by Jan_Rivers July 21, 2021 at 17:25

    Great suggestion. Although i would consider that something like fyi.org.nz be the pathway and that creating a central coordinating body for OIAs that has a training, quality, audit and awareness raising role for OIAs. There is sufficient complexity in government as a whole that staff with local knowledge should be the first responders to OIA requests. Perhaps this role should sit with the ombudsman's office.

    This suggestion would also create a centre of expertise for government in this area. It would need to make demands on agencies that their data is explorable. With the advent of SharePoint across government there is a balkanisation of information resources by working groups and there is no expertise.
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