Misconduct Management Star Rating System

Government departments are inconsistent in managing complaints against staff and contractors for misconduct. Some have robust systems, others ignore or fail to take action. Departments need to show they can protect complainants, not vilify them. If public servants don't like being accountable to the public, then they should not be public servants. Citizens needs to be active in mataining accountability of government and this will only work if citizens have confidence legitimate concerns raised will be addressed fairly, impartially and in a timely manner. A metric for tracking misconduct and complainant satisfaction is needed and it is suggested a star rating system is developed and annually published. 

Why the contribution is important

The current system fails to protect genuine complainants. 

by steveglassey on October 16, 2018 at 04:59PM

Current Rating

5.0
Average score : 5.0
Based on : 1 vote

Comments

  • Posted by gonetothedogs October 17, 2018 at 01:29

    I could not agree more, which is based on my short time as a local government employee who was aghast at the levels of internal dishonesty, inconsistency and delays. Then in the capacity of a complainant in relation to the inexcusable treatment from public servants who face no consequences or accountability for their dishonesty, mistakes o, delays or negligence. This is a widely held view by the general public and as a result, many will not pursue a complaint about the very reason stated above, But this needs to change and the star rating is certainly an option to be considered.
  • Posted by gonetothedogs October 17, 2018 at 01:31

    I could not agree more, which is based on my short time as a local government employee who was aghast at the levels of internal dishonesty, inconsistency and delays. Then in the capacity of a complainant in relation to the inexcusable treatment from public servants who face no consequences or accountability for their dishonesty, mistakes, delays or negligence. This is a widely held view by the general public and as a result, many will not pursue a complaint for the very reasons stated above. But this needs to change and the star rating is certainly an option to be considered.
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