Misconduct Management Star Rating System
Government departments are inconsistent in managing complaints against staff and contractors for misconduct. Some have robust systems, others ignore or fail to take action. Departments need to show they can protect complainants, not vilify them. If public servants don't like being accountable to the public, then they should not be public servants. Citizens needs to be active in mataining accountability of government and this will only work if citizens have confidence legitimate concerns raised will be addressed fairly, impartially and in a timely manner. A metric for tracking misconduct and complainant satisfaction is needed and it is suggested a star rating system is developed and annually published.
Why the contribution is important
The current system fails to protect genuine complainants.
by steveglassey on October 16, 2018 at 04:59PM